Make Crap: Why Productive Failure Beats Perfectionist Success

 

Quick note: Just back from keynoting in Alaska at NHRMA 2025. 

No video this week, as I’m head-down working on my second book, Innovation at Work. I’ve cleared my work calendar to devote every spare minute to book production, which meant making some hard choices! 

Watch for videos to return in a few weeks. In the meantime, enjoy this week’s article! 


Hey there, innovation champions! 

Let me tell you about my own perfectionism disaster.

After my dance career ended, after many twists and turns, I built a career as a “serious artist.” At one point I bought this beautiful blank sketchbook from Italy—gorgeous leather binding, perfect paper—and I was so afraid of ruining it that I didn’t draw in it for years. Years! This professional artist and creativity coach, paralyzed by a blank book.

Finally, in 2023, I got fed up with myself and followed my very own rule from my own book, The Creative Sandbox Way™: “There is no wrong.” I started filling that precious book with terrible doodles, rough sketches, half-formed ideas. And something magical happened—instead of sitting unused on a shelf, that book became a permission slip for more creation.

This is “Make Crap” in action: transforming perfectionism from innovation killer into learning accelerator.

The Perfectionism Penalty That’s Killing Your Speed

Here’s the uncomfortable truth about perfectionism: it’s not about high standards. It’s about fear management dressed up as quality control.

When your brain perceives the threat of “looking stupid” or “being wrong,” it activates threat-detection systems that literally shut down creative thinking networks. All your cognitive resources shift toward error prevention and risk avoidance—the exact opposite of what breakthrough innovation requires.

This explains why teams can debate theoretical solutions for hours while missing simple fixes that become obvious the moment someone actually tries them. Perfectionism doesn’t create better solutions—it prevents solutions from emerging at all.

The Science of Strategic Imperfection

Stanford research reveals something counterintuitive: teams using rapid, low-fidelity approaches consistently reach better solutions than those focused on polished presentations. Why? Because when you make imperfection the explicit goal, your brain relaxes enough to access the creative networks that perfectionist pressure shuts down.

When teams operate in what neuroscientists call “explore mode”—the mental state we enter during play—they generate significantly more novel solutions and make unexpected connections between previously unrelated concepts.

The breakthrough happens when you stop trying to avoid failure and start designing intelligent failures that teach you something valuable.

When Crap Becomes Competitive Advantage

This principle shows up in every major innovation breakthrough once you start looking for it:

Before Slack became a $27.7 billion success, it was Tiny Speck—a completely failed gaming company. When their game flopped, instead of perfectly planning their next move, the team started tinkering with their internal chat tool. That willingness to experiment with something imperfect led directly to revolutionizing workplace communication.

Google Maps exists because someone got curious during a routine meeting and started playing with a satellite mapping tool instead of focusing on the original agenda. That moment of productive “failure” to stay on task accidentally created one of the world’s most-used platforms.

Netflix’s streaming model emerged from a “failed” attempt to make DVD-by-mail more convenient. Instead of perfecting the original model, they embraced the imperfect idea of streaming low-quality video over unreliable internet connections.

The pattern? Breakthrough innovations emerge from permission to explore imperfect ideas rather than pressure to execute perfect plans.

The Permission Slip Principle in Action

In my work with teams, I’ve discovered that most innovation barriers aren’t technical—they’re psychological. People need explicit permission to share half-formed thoughts, question obvious assumptions, and suggest approaches that might not work.

That’s why one of my favorite team exercises is the “Permission Slip Protocol.” Everyone writes themselves permission for one specific behavior they want to try but feel uncertain about: “Permission to share ideas before they’re fully developed,” “Permission to question project assumptions,” “Permission to suggest completely different approaches.”

Then the team gives each other explicit verbal permission. It sounds simple, but removing psychological barriers often unlocks capabilities that were there all along.

The Intelligent Failure Framework

Not all failures are created equal. There’s a crucial difference between careless mistakes and intelligent failures that generate valuable learning.

Careless mistakes: Repeating known bad practices, ignoring obvious risks, or failing due to lack of preparation.

Intelligent failures: Testing new approaches with uncertain outcomes, exploring unproven but promising directions, or discovering the limits of current approaches through systematic experimentation.

Teams that learn to distinguish between these two types of failure can embrace productive imperfection while maintaining accountability for execution quality.

Your Make Crap Reality Check

Ask yourself:

  • How often do potentially breakthrough ideas die because someone decides they’re “not ready yet”?
  • What percentage of your team’s time is spent perfecting plans versus testing imperfect solutions?
  • When did your team last try something knowing it might not work, just to learn what would happen?

If your team defaults to planning and polishing rather than testing and learning, perfectionism is probably costing you breakthrough opportunities.

The Create the Impossible™ Framework Building

Make Crap is the second principle of my Create the Impossible™ framework because it builds directly on the psychological safety of Play Hard. Once teams feel safe to explore, they need permission to fail productively.

But here’s the key: making crap isn’t about celebrating mediocrity. It’s about creating the conditions where excellence can actually emerge through iteration rather than imagination.

What’s Coming Next Week

Next week, I’ll show you how teams transform failures into intelligence through the third principle: Learn Fast. Because permission to fail is just the beginning—the real competitive advantage comes from systematically extracting learning from every experiment, setback, and unexpected outcome.

The goal isn’t to fail for its own sake. It’s to fail forward faster than your competition can succeed backward.


Ready to help your team transform perfectionism into productive failure? My forthcoming book Innovation at Work: 52 Micro-Experiments for Brave Leaders Who Want to Unstick Teams, Spark Ideas, and Build What’s Next includes the exact methods for embracing intelligent failure that drives breakthrough results. Join the early access list for insights and preview content.

Did you see the two cover designs my designer whipped up?

Thanks to everyone who voted in the poll over on LinkedIn

I love the fresh, unexpected layout of #1, and the color vibrancy of #2. And a colleague created a prompt for ChatGPT from those preferences, and came out with this new draft:

I just sent this to my designer with my notes, so stay tuned for an updated version soon! This is the design process at work, which is a mirror image of (ahem) innovation at work! 🤩

Grab your preview content right here.

 

Play Hard: Why Your Team’s Survival Depends on Strategic Fun


💡 Quick favor! My new book Innovation at Work is coming soon, and I need your help choosing the cover. 🎉

Two designs are in the running, and I’d love your vote. 

👉 Vote in this quick LinkedIn poll

And if you’d like to share why you prefer one over the other, reply here or drop your thoughts in the comments on LinkedIn. Your feedback will help shape the look of the book before it makes its way into the world.

Quick note: No video this week, as I’m in Alaska! I’m delivering the closing keynote at the Northwest Human Resources Management Association conference in Anchorage. 

Then when I get home, I’ll be head-down, working on my second book, Innovation at Work. I’ve cleared my calendar to devote every spare minute to book production, which meant making some hard choices! 

Watch for videos to return in a few weeks. In the meantime, enjoy this week’s article!


Hey there, innovation champions! 

Here’s a scene that happened at Google in 2003: Executives are sitting around a conference table discussing whether to acquire a photo tool called Picasa. But the CEO isn’t paying attention to the agenda. Instead, he’s completely absorbed by a satellite mapping tool, so excited that he interrupts the meeting to show everyone else.

The entire meeting gets derailed as all the executives abandon their agenda to start playing with and exploring this mapping software.

That moment of unscripted curiosity in an executive boardroom is now legend at Google—it accidentally created Google Maps, one of the world’s most-used platforms worth billions in ad revenue.

This is “Play Hard” in action: embracing experimentation and curiosity as strategic business tools, not distractions.

The Psychological Safety Revolution

Here’s what most leaders don’t understand: innovation isn’t a creativity problem. It’s a safety problem.

When teams feel psychologically safe—when they know they won’t be punished for intelligent risks or half-formed ideas—they naturally access the cognitive networks responsible for breakthrough thinking. But when people worry about looking stupid or making mistakes, their brains literally shut down creative processing and shift into threat-detection mode.

This explains why the most technically brilliant teams often produce the most incremental solutions. It’s not because they lack creativity—it’s because they lack permission to access it.

What I Learned About Play From a Skeptical Meta Manager

Let me tell you about a research manager at Meta who completely changed my understanding of what “play” means in a business context.

When I first suggested running some interactive exercises with her team, she was direct: “We don’t have time for games.” Her researchers had developed algorithmic insights that could transform product development, but those insights were trapped because product teams couldn’t understand the research.

But here’s what happened next. We ran a number of activities focused on perspective-taking and communication translation—exercises that felt playful but had serious strategic purpose. 

Within ninety minutes, the researchers discovered how to communicate technical insights in terms that product teams could actually use. After two sessions, the team had a shared language, and behaviors were beginning to change.

The breakthrough wasn’t the “game”—it was that playful exploration created the psychological conditions where breakthrough thinking could emerge. Those two sessions turned into six months of expanded work across multiple teams.

The Neuroscience of Strategic Exploration

When teams operate in what researchers call “explore mode”—the mental state we naturally enter during structured play—something fascinating happens in the brain. The networks responsible for creative connection-making become more active while the systems that create rigid thinking patterns relax their grip.

This is why many breakthrough solutions emerge during informal conversations, walking meetings, or seemingly “unproductive” exploration sessions. The brain needs permission to wander before it can discover unexpected connections.

But here’s the key: this isn’t about frivolous fun. It’s about creating the conditions where your team’s collective intelligence can actually function.

When Play Becomes Competitive Advantage

The most innovative companies understand this intuitively. They build play into their strategic processes:

Atlassian’s ShipIt Days: Teams get 24 hours to work on anything they want. These “playful” sessions have generated hundreds of product features and process improvements that never would have emerged through traditional planning cycles.

3M’s 15% culture: Engineers are encouraged to spend time on independent, experimental projects. This systematic approach to curiosity has led to breakthrough products from Post-it® Notes to medical adhesives.

Amazon’s “two-pizza team” principle: Small teams with permission to experiment rapidly can outmaneuver larger, more structured competitors precisely because they maintain the psychological agility that bureaucracy kills.

The Permission Problem

Most teams are sitting on massive creative capacity they can’t access because no one has explicitly said “yes, you’re allowed to explore this.”

That’s why one of my favorite team interventions is what I call the “Permission Slip Protocol.” Team members write themselves permission for specific behaviors they want to try but feel uncertain about:

  • “Permission to question project assumptions”
  • “Permission to suggest completely different approaches”
  • “Permission to share ideas before they’re fully formed”

Then the team gives each other explicit verbal permission. It sounds almost silly, but removing psychological barriers often unlocks capabilities that were there all along.

Your Team’s Play Hard Reality Check

Ask yourself:

  • When did your team last try something completely new without knowing if it would work?
  • How often do your best insights come from planned brainstorming versus unexpected conversations?
  • What percentage of team time is spent exploring possibilities versus executing predetermined plans?

If your team defaults to execution and planning rather than exploration and experimentation, you’re probably missing breakthrough opportunities that only emerge through strategic play.

The Create the Impossible™ Foundation

Play Hard is the first principle of my Create the Impossible™ framework because everything else depends on it. You can’t embrace productive failure (Make Crap) if teams don’t feel safe to experiment. You can’t accelerate learning cycles (Learn Fast) if people are afraid to share what they discover.

But when teams genuinely embrace curiosity and experimentation as strategic tools, they create the foundation where systematic innovation becomes possible.

What’s Coming Next Week

Next week, I’ll show you how teams move from exploration to execution through the second principle: Make Crap. Because psychological safety is just the beginning—the real breakthrough happens when teams learn to fail productively and turn imperfect attempts into competitive intelligence.

The goal isn’t to play for its own sake. It’s to create the conditions where your team’s best thinking can actually emerge and evolve.

Ready to help your team unlock their innovation capacity through strategic play? My forthcoming book Innovation at Work: 52 Micro-Experiments for Brave Leaders provides the exact methods for building psychological safety that drives performance. Join the early access list for insights and preview content.

 

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